Call flows
Auto-attendant, ring groups, queues and time-of-day routing set up to match how you really answer the phone.
Unified Comms & Telco
3CX Phone System
3CX installed around how your team answers the phone, not the other way round. The software is rarely the problem; the setup almost always is.
Why the setup matters more than the software
3CX is popular because it is flexible and priced sensibly. That flexibility is also what makes a badly configured install so frustrating. Any call flow is possible, including the one that quietly sends every sales call to voicemail at five past five.
The software is rarely the problem. An auto-attendant nobody can navigate, a ring group that rings the wrong desk, a queue with no overflow plan — those are configuration choices. We set 3CX up around how your team actually works, then look after it when things change.
What we configure and manage
Queues and skills
Calls sent to the right team with overflow rules, so a busy line rolls on rather than ringing out.
Softphones and apps
Desktop and mobile apps so the system works from a desk, a laptop or a van without extra hardware.
Teams integration
3CX can connect to Microsoft Teams, so calls and meetings do not need two separate worlds.
Reporting
Queue performance, missed calls and talk time, if you want to measure service rather than guess at it.
Resilience
Failover routing and configuration backups, because rebuilding a phone system from memory is not a plan.
What we sort on a new 3CX install
- Number porting arranged and tested before the switch date
- Call recording switched on where it is lawful, with consent handled correctly
- Queue and ring-group design checked against your busiest periods, not your quietest
- A disaster-recovery route for calls if the office loses connectivity
- Licence count matched to headcount, with room noted for growth
- Training for the people who will add a starter or change the greeting
Questions we get asked about 3CX Phone System
Do we need to host 3CX on our own server?
No. 3CX can run on-premise, in the cloud or on a hosted instance. Which suits you depends on your connectivity and how much you want to manage. We will recommend one rather than default to whatever we prefer.
Can it work with the handsets we already own?
Often yes, if they are SIP-compatible. We will confirm which models work before you buy anything new.
How does call recording handle consent?
Recording brings legal obligations, including telling people the call is recorded. We set it up with the right announcement and a retention policy, but the lawful basis itself is a decision for your business.
What happens to our numbers during the move?
They are ported from your old provider onto 3CX. There is usually a short window during cutover, so we plan it for a quiet period and test it before calling it done.
Can you support it after it is installed?
Yes. Support is the point. When a greeting needs changing or a queue needs a new member, you ring or email and we do it.
Not sure whether you need 3cx phone system?
Book a free 60-minute health check. We will tell you what you actually need, including when the answer is nothing.