Round the clock monitoring
We watch servers, endpoints, backups, networks and internet lines, and catch degradation before it becomes an outage.
Managed Services
Fully Managed IT Support
We take full ownership of your IT, so your team never has to think about it. Monitoring, patching, backups, helpdesk and forward planning, for one predictable monthly fee.
30 minSLA response on critical issues
24/7monitoring and alerting, including out of hours
2named engineers who actually know your setup
What "fully managed" actually means
Most IT providers say managed and mean they will answer the phone. We mean something heavier: we take responsibility for the outcome. Your servers, your endpoints, your backups, your patching, your email and your security sit with us, and if something breaks at 3am, that is our problem rather than yours.
Practically, that means you get one monthly fee instead of an hourly invoice, a named team instead of a ticket queue, and a quarterly review where we tell you what is about to become a problem before it does.
What is included
Patching on our schedule
Operating system and application patches go out in planned windows, noticed only because things keep working.
Unlimited helpdesk
Your team rings or emails and speaks to an engineer who already knows the environment. No tiers, no scripts.
Security baked in
Endpoint protection, email filtering and identity controls are part of the baseline, not an optional extra.
Backup and recovery
Backups are taken, monitored and test-restored, so you find out that recovery works before you need it.
Budget and roadmap
Quarterly planning so hardware refresh and licensing costs land on your terms rather than by ambush.
Good fit if you are
- A business of roughly 10 to 250 people with no internal IT department
- Growing quickly and finding that IT has quietly become someone's second job
- Running multiple sites or a hybrid team and needing one provider across all of it
- Working in a regulated sector that needs demonstrable compliance evidence
- Currently on an hourly support contract and tired of the unpredictability
What happens when you switch
Ideally you notice very little. We start with a free health check to document what you already have, then plan onboarding around your business rather than around our diary.
Nothing changes until you are satisfied with the plan. We do not rip out working equipment to sell you new kit, and if something genuinely needs replacing we will explain why in plain English first.
What we need from you
- Access to your existing systems and documentation
- A point of contact who can approve changes
- A window for the cutover that suits your quiet period
- Your current supplier's notice period, so we can time it properly
Questions we get asked about Fully Managed IT Support
Is there a minimum contract length?
No. Most Partners are on a rolling monthly agreement. We would rather win the business every month than lock you in and hope you do not notice the renewal.
What is your actual response time?
Thirty minutes for critical issues, guaranteed by SLA rather than aspiration. You will be speaking to the engineer fixing the problem, not working up a phone menu.
Do we need to replace our existing equipment?
Usually not. We start by documenting what you already have and work with it. If something genuinely needs replacing we will explain the reason before we touch anything.
How do you price managed support?
A per-user and per-server monthly fee agreed up front, so it lands on your budget the same way each month. Onboarding and projects are quoted separately and approved in advance.
What happens outside office hours?
Critical issues are covered round the clock. Your server does not know what time it is, so neither do we.
Not sure whether you need fully managed it support?
Book a free 60-minute health check. We will tell you what you actually need, including when the answer is nothing.