Desk phones
Proper handsets on the desk for the people who live on the phone, with the buttons they expect.
Unified Comms & Telco
VoIP Phone Systems
You make and take calls over your internet connection rather than a BT copper line. One system covers every desk, every office and every mobile, and the bill stops arriving as a surprise.
Per seatlicensing, so you pay for the people who need a phone
One systemacross every office, desk and mobile
30 mincritical issue response, SLA backed
What actually changes when you move to VoIP
A traditional phone system is a box in a cupboard connected to copper lines. VoIP removes the box. Calls travel over your internet connection as data, and the "system" is software that runs wherever you need it to.
Practically that means a new starter gets a working extension in minutes rather than a supplier visit. A remote worker sits on the same system as the office without a separate mobile contract taped on. The number that rings your desk can also ring your laptop and your mobile, in whatever order you choose.
How your team ends up using it
Softphones
A call app on the laptop for everyone else, so a headset and a decent connection is the whole requirement.
Mobile apps
Your business number on a personal or company mobile, so calls follow the person rather than the desk.
One network
Every site on the same dial plan. Dial three digits and reach a colleague in another county.
Call reporting
Who called, when, how long it rang, who answered. Useful for any team that measures itself on service.
Continuity
If the office internet or power fails, calls can route elsewhere instead of going dead.
Before you switch, sort these out
- Number portability — your existing numbers can almost always move, but the request takes time and needs the old supplier to cooperate
- Any line carrying an alarm, lift phone, fax or card terminal — check what else shares each phone line before you cancel it
- Call recording consent — if you record calls you need a lawful basis and a way of telling the people on the other end
- Broadband quality — voice rides on your connection, so latency and packet loss matter more than raw speed
- Who needs a handset versus a softphone, because licensing is usually priced per seat
Questions we get asked about VoIP Phone Systems
Can we keep our existing phone numbers?
Yes, in almost every case. Number porting moves your numbers to the new provider, though it can take a couple of weeks and depends on the old supplier releasing them cleanly. We arrange the request and tell you what to expect on cutover day.
Will VoIP work if our internet drops?
Calls need a working connection, so a total internet failure does stop calls reaching the building. What we do is route calls to mobiles or another site automatically, so you are not simply unreachable. A backup connection removes most of the remaining risk.
Do we have to replace all our handsets?
Not necessarily. Many handsets work with a hosted system, and we will tell you which of yours are worth keeping rather than sell you a full set of new ones.
What about our fax machine and card terminal?
Old analogue and ISDN lines are being retired, so anything sitting on one needs a plan. Card terminals usually have a network or 4G option, and fax almost always has a digital alternative. We will go through what you actually rely on.
How is it priced?
Per user, per month, typically. We quote for the seats you need and the features you want, so you can see what each extra costs before you commit.
Not sure whether you need voip phone systems?
Book a free 60-minute health check. We will tell you what you actually need, including when the answer is nothing.